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Help Center - Frequently Asked Questions (FAQs)

What is www.speedyorders.com and how to buy

What is www.speedyorders.com ?

Is the official online store of SpeedyOrders LLC. A USA company with more than 8 years selling products for many special events of your life.

Our commitment:
We guarantee that we are official sellers of all the products that appear in our online store, because all the products that we offer are original, we do not sell replicas, testators, counterfeits or products from other parallel markets.

In how many languages can I browse the online store?
At the moment, the website is navigated in English.

How to buy on our website

Who can buy from the online store?

The SpeedyOrders online store is a service aimed exclusively at people of legal age who act as end consumers. If a company is interested in purchasing items from the online store, please contact our Customer Service (lmk@speedyorders.com).

How can I search for products?
Searching for products in the online store is a very simple process. They can be searched by families and sub-families or by product type. Also using our full search engine. In addition, when choosing a specific product, the system will propose a series of related articles of interest. If you cannot find a specific product, please contact us so that we can respond to your request.

How can I get more information about the product?
For more information about the product, click on the chosen article and a screen with informative texts and photos will be activated. Photos can be enlarged for optimal viewing.

How can I know the cost of products?
The prices of the articles are specified in each product sheet. SpeedyOrders reserves the right to modify prices at any time, in which case the valid price will be the one on which the online purchase was made.

How can I buy a product?
Adding new products to your shopping cart is very easy. The option "Buy" is available on each product sheet. You can add as many products as you like.

How do I complete the purchase?
In the upper right corner of the screen is the "Your shopping cart" section, where you can consult the items you have selected at any time. At the end of the purchase process, press the "Checkout" button in the shopping cart. At this point, the system will ask you to identify yourself and enter all your contact information and order delivery address. You can access your cart at any time to view and/or modify your shopping list, as long as the order has not been processed.

How can you be sure I made my purchase correctly?
Once your order is placed, you will receive a confirmation email and a tracking number so you can always know the status of your order in real time.

Are there restrictions?

SpeedyOrders reserves the right to set limits on orders received. In the event of an incident, the Customer Service department will contact you to specify the steps to follow.

Can I cancel my order?

If you want to cancel an order, write your request using the form to our email: returns@speedyorders.com. Please include your email address and your order number to ensure fast processing and management.
Please note that in both cases orders can only be modified or canceled while they are being prepared in our facilities, since they cannot be modified or cancelled, and changes and returns can be made according to the established circuit. (RETURNS section)

Payment methods

By what means can I pay?
SpeedyOrders allows the payment of purchases made in the online store in the following ways:
Visa, Visa electron, Mastercard, PayPal, Bank Transfer.

Is the payment made in a secure environment?

SpeedyOrders uses a payment platform that allows the purchase process to be carried out with maximum security. The platform follows the 3DSecure standards of Visa and MasterCard: in each operation, the holder is required to authenticate the card issuing entity.

For what reasons can my credit card be rejected?
Your card may be declined for one of the following reasons:

- The card may be expired. Make sure your card doesn't pass its expiry date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed for purchases.
- Some data entered may be incorrect. Check that you have correctly filled in all the required fields.

Can I receive an invoice on behalf of my company?
Yes. Just mark the “company” option in the personal data and fill in the requested tax data. If you need an invoice, please contact Customer Service (lmk@speedyorders.com).

Shipping

Which courier service will transport my order?

SpeedyOrders has reached an agreement with UPS, highly reliable logistics operators with worldwide coverage.

Where will I receive my order?

Orders will be delivered to the address indicated by the customer. Shipments to PO Boxes are not allowed. The customer agrees to provide an address where the order can be delivered within normal hours for the delivery of the goods. In case of breach of this obligation, SpeedyOrders LLC will not be held responsible for the delay or impossibility of delivering the requested order.

How long does it take for my order to arrive?

SpeedyOrders will prepare shipments within a maximum of 48 hours from the day following confirmation of purchase. Once the order is delivered to the carrier's logistics operator, the delivery time will depend on the destination. In case of change of delivery time, this will be clearly indicated in the online store. As a general rule, orders will always be received within a maximum period of 5 business days within the Continental U.S.. May vary in case of force majeure.

Will I be able to track my order?
Yes. Once the purchase is made, you will receive an email confirming your shipment with the order details and a link to follow the entire process, from preparation to final delivery of the order.

Will i receive any compensation in case of loss or damage during transport?
Shipping costs include the specific insurance offered by the carrier. In the event of loss or damage, Buyer may be entitled to compensation. Such compensation will be subject to the corresponding request by the Buyer to SpeedyOrders and from SpeedyOrders to the company responsible for the shipment and will take effect in the event of a response from that company assuming responsibility for the loss or deterioration and for the payment actually made to them as compensation pursuant to the conditions of the insurance included in your services.

Returns

Can I return my order?
The goal of SpeedyOrders online store is for its customers to be completely satisfied with their purchase. However, if for any reason you wish to return your order, you may do so as long as you comply with the return conditions.

We will accept returns on any non-customizable item.
The return must occur during the month following the purchase confirmation date.
All items to be returned must be in the same condition in which they were delivered, with the original packaging and labels.

Returns of items that may deteriorate or expire quickly will not be accepted.
Returns of articles that have been modified will not be accepted. Returns will only be accepted on items that are in their original packaging and have not been opened, tested or manipulated. Changes to makeup items are not allowed.
In cases where all the return conditions are not met, SpeedyOrders will not be able to accept the return and will inform the customer by email. SpeedyOrders reserves the right to reject returns communicated or sent after the deadline or items that are not in the same condition in which they were delivered.