FAQ

Posters Questions

All of our posters are in HIGH resolution format using high-end commercial printing equipment.

They’re printed on HIGH quality GLOSSY HP photo paper 7.5 mil thick.

While it is thicker then normal posters, it is milliliters thick.  If you do not know what that means, take a penny and its about half that thickness. Of course its not as strong as a copper penny because this is photo paper.  So if rock beats paper, then metal will beat rock.  No win here. 

Hint: Rulers go a long way.


Photo Frame Questions

This depends on the sizes of people.  Good rule of thumb.

Size: 36x24 Fits 1-2 people per frame.

Size: 48x36 Fits 2-4 people per frame.

We had 7 kids fit in the larger size before.  Of course they were skinny 10 year old girls. 

Instruction to further your personal abilities to MASTER Crafting LEVEL 1000.


You would have to mount them yourself.  The foam or cardboard boards can be bought anywhere.


Steps:


1. USE ELMER Spray Glue, so it dont give you bubbles. Stick it on.

2. Wait for it to dry about 1 hour.

3. Then cut off the middle.  (Black line or the White cut out parts)

4. Done


NOOB Crafting LEVEL 5 can try:


Hobby Lobby or Micheals or Staples can mount and cut for you, of course the fees varies, please call your local store.

Photo Booth Props Cut Outs Questions

Instruction to further your crafting abilities level to 1000 MASTER LEVELS.

You would have to Mount it yourself to any cardboard or board. Use glue stick for best results. We are not responsible for any user errors.

Step 1: CAREFULLY take out poster from box.
Step 2: Use Spray Glue to stick to your board.
Step 3: Wait for it to Dry.
Step 4: Cut out the shapes.
Step 5: Hot glue your sticks to Board

Tee Shirts Questions

Best way is measure the length from Top Collar to waist. Buy a size up, if you have skinny kid they're fine, but the chest size might be too small if he is a bit thicker. 

These shirts is soft and it stretches. For example, a 15" chest can stretch to 16" - 17"

Chest x Body length in inches (chest is measured from armpit to armpit)


YS: Length 20.88" / Chest 15.25"
YM: Length 22.13" / Chest 16.25"
YL: Length 23.38" - Chest 17.25"
XS: Length 27" / Chest 16.5"
S: Length 28" / Chest 18"
M: Length 29" / Chest 20"
L: Length 30" - Chest 22"
XL: Length 31" / Chest 24"
2XL: Length 32" / Chest 26"
3XL: Length 33" / Chest 28"

Digital Invitation Questions

Digital is nothing physical its all in the Matrix.  Nothing is real so we are going to send you anything but a digital file in PDF.


Pick your options (Blue Pill or Red Pill):

Do it Yourself Link: This is for you to do edits yourself in PDF.  (NEO would pick this)
For Us to Do it: We will enter your information and send you PDF to Print. 

 

It is a file we send you on email through your account for you to download and extract. That file is good for 2 Months until our system deletes it. You can take that file, do your edits, and then send it to printers for print.

Balloon Questions

For sure!  Just go and buy another one, we will send it out right away.

You break it, you buy it policy.

Returns and Policies Questions

Raging on packages on our off time in the middle of the woods (don't judge us) is optional for employees.  This relieve us from stressful shipping companies destroying our customer packages.  Those packages that we rage on gets recycled.  If you find one that got shipped to you by accident, can you send us pictures of the damages?   Good news is we are insured, we need pictures to start our claim process.  

Is it too late to send a replacement?  If so, when do you need it by?

We need to know all these information before we file for refund.  Contact Us before any returns for RMA or will be lost is space and time. 

Yes and no.

Yes, we have a 14 day return policy for non Custom items.

No, we do no accept any returns for Custom products, simply because we can resale the item.

For all returns please, contact us for a RMA has to be issued or we will not know who, what, when, where a package received came from.

Shipping and Handling Questions

We're secretly vampires and cannot work after 11 am on new orders.

All orders before 11 am CST will be shipped same Business day.  All orders after 11 am are shipped next day. 

No Shipping and handling is done on Holidays and Weekends.  Vampires do not work on those days, which makes zero sense. 

Very simple:

We are on shipping schedule so we got to get all 11 am orders out by certain time.  This is just to insure all packages are on a timely manner.

Our quantum molecular teleportation device is giving us issues right now.  We have no choice but to go with these time lines.


Indiana, Wisconsin, Ohio, Michigan, Illinois will all get the package in 1 Business Day.

Other State in Continental USA will get it in 2-3 Business days max.

California, Florida, Lowest parts of Texas, Maine will receive them in 4 - 5 Business days.

Hawaii and Alaska and other parts of USA is about 5 - 10 Business Days.


We DO NOT ship to P.O. Box.

Allow for 1 business day handling.  All orders before 11 am CST will be shipped same Business day. 

We do not ship on Major Holidays and Sunday. We delivery on SATURDAY. Saturday is not a service day for all areas.


***Your package might be delayed due to SNOW STORMS or Major crazy end of the world stuff.  In the case of a Apocalypse, you will be first to know your package will be late, then we will contact our families. ***


Light speed is possible, if it wasn't for this bad knee.

Shipping option for overnight is seen on checkout.


Level of complexity of design will take longer.  Order before 11 am can will try to make it, if not we will notify you. 

**It has been know that we do break records in speed.**

This happens occasionally, we do not like doing this due to fraud issues.

We would have to verify a few things before we ship it.  Most likely we are able to. 

ALL orders are on a SPEEDY process, so if this is your issue, please contact us FAST. 

Contact Us.


Please check your tracking number. If that doesn’t work, contact us, tell us what you ordered and your order number, and we’ll help you out.

Technical Questions

We will love to design something for you.  Custom designs generally take up to 3 business days.

Stuff we need from you when you Contact Us.

Please share an image or URL of what you kind of want it to look like.

We need to know what element you want which color?

We need to know how much time we have, so when do you need this by?

We need to know how much time we have, so when do you need this by?

Recently our policy has changed due to a surge in custom orders. We are now charging additional $10.00 to do any custom work that you need to be done (except copyrighted materials).

Business Hours are 9 am to 5 pm Central time Monday to Friday (excluding Saturdays, Sundays and holidays).


An exception to ONLINE SUPPORT:

We do not ask for support to work on nights, weekends and holidays, but we do encourage them to try to keep up with customers.  

You don't see changes instantly.   Please use your imagination base of the design and change the options.  It is usually text, for example, if it says John Snow on poster, imagine it with your name instead.   Yes, very hard to do, but we believe in you.  If your imagination fails you, please send us email for proof.


Please fill out all the required options on each listing.  If there isn't options for you to fill out, normally we do not offer customization on it.


If all else fails contact us.


On some channels;

You can just buy the product and then on the 'note to seller, please put in your customization.
If you cannot find it, just send us another email again to remind us.

We can make color changes on most of our party supplies! There is a $5.00 one-time charge for all color change services. 

Please let us know really fast.  We move at very 'speedy' production pace.  So contact us immediately before any work is done.   Good luck because we are 'SPEEDY' orders!

We cannot cancel nor return any custom products.  

Contact Us


If you want to incorporate a logo into any design, please contact us before ordering.  

Most likely it is possible.  We just want to make sure we get the right files and position the logo on a reasonable spot on the design.

Those are our watermark for copyright when we send out proof.   Without it we should just work for free.

Best part is it will not be on there on final print.
Help us grow by leaving a rating/review/feedback.  We will respect all reviews and will make no effort to get rid of any rating/reviews/feedbacks you give us.  Your rating and feedback will make us a better company.  

Every channel has its own review system, if you have issues on where to leave one, please contact us.

Like us on facebook and share a picture with the product.

Could you pretty please with cherry on top, possibly copy and paste that on this page:


Yes, this is a sad case of one bad apple ruining it for everyone again.
Sorry, but we only copy and pasted it.
We do not spell check anymore.  We had to change our policy because we had few cases where they spelled it wrong on purpose.

We will however try to caught obvious ones and hope for the best.
If you need a replacement copy, there are discounts available for another one.  Please contact us, we will hook you up.

ANY CHANGES need to let us know before work gets started.  Good luck we are SPEEDY ORDERS.